Legal
Fulfillment Policy
Last updated June 2026.
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This policy describes how Revvia (First Door, LLC) delivers and bills for its services. It exists in part to satisfy payment-processor requirements.
What we provide
Revvia provides marketing and growth services - paid media management, creative and in-house production, email and SMS retention, tracking and measurement, and related consulting - for consumer & lifestyle brands.
Service delivery
- Services are delivered digitally and through scheduled production days. Timelines are defined in your engagement agreement.
- Most retainers begin within one to two weeks of signing, after onboarding and access are complete.
Billing
- Retainers are billed monthly in advance. Ad spend is billed directly to the client's own ad accounts unless otherwise agreed.
- Project and production work is billed per the project agreement.
Cancellation & refunds
- Engagements are month-to-month and may be cancelled with written notice as defined in your agreement.
- Because services are rendered as labor and media management, fees for work already performed are non-refundable. Any disputes are handled case by case - reach out and we'll make it right.
Contact
Questions about fulfillment or billing? Email info@revvia.com or call (760) 782-2875.